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I've tried adding second and third accounts using random names, and it does the same for those as well.I have found that we are short on our Exchange Client Access Licenses. I've never seen this before from a licensing shortage. We have a Dell server running Windows Server 2003 and Exchange Server 2003 with a single domain and only one Exchange server.Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.If you are using Outlook 2003 or 2007 you may be in "Cached Mode", and you are looking at a copy called the "Offline address book" This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at (by default). Learn how to troubleshoot Exchange Global Address List problems with this compilation of expert answers to frequently asked questions.Whether you're having trouble migrating or synchronizing your GAL or need to know how to modify, hide or remove GAL information, you'll find help here.

Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from 'Web-based distribution' (basically form the website on the Exchange (or Exchange CAS) server.24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).Firstly and fore mostly: If you do anything in Exchange: Apply the "cup of coffee rule", never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Then check the mailbox Exists (See Check for existence of mailbox sections below).1. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure "Hide From Exchange Address Lists" is NOT ticked.Most likely, this problem is not related to licensing.First, I would suggest that you check your default recipient policy.

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